YOUR PRIVACY

Information we collect

The personal information we collect depends on how you interact with us and may include:

• Your name, job title and company;
• Your email address, phone number and other contact details;
• Information you provide when registering for an event, training course or other activity;
• Membership and business relationship information;
• Your communication and subscription preferences;
• Enquiries, feedback, survey responses and other information you choose to provide to us; and
• Information about how you interact with our website and communications.

Where appropriate, we may also collect information necessary to facilitate your participation in an event, such as dietary, accessibility or other attendance requirements.

We only seek to collect information that is reasonably necessary for our activities and services.

How we collect your information

We may collect personal information directly from you when you:

• Complete a form on our website;
• Register for an event or training course;
• Subscribe to our communications;
• Become a member or engage with us regarding membership;
• Contact us by email, phone or through our website;
• Participate in a survey or provide feedback;
• Attend or participate in an Industry Partners Australia activity; or
• Otherwise interact with our team.

We may also receive information from your organisation, our service providers or other parties where it is appropriate and lawful for them to provide that information to us.

Our website and communications may automatically collect certain technical information, such as browser type, device information, IP address, pages visited and interactions with emails or website content.

How we use your information

We may use personal information to:

• Provide and manage our membership services;
• Process and manage event and training registrations;
• Communicate information relating to events, services and activities;
• Respond to enquiries and requests;
• Maintain our business and member records;
• Provide information, resources and communications relevant to our community;
• Manage subscriptions and communication preferences;
• Improve our website, events, services and communications;
• Conduct surveys and gather feedback;
• Maintain and improve our business operations; and
• Meet our legal and regulatory obligations.

We will only use personal information for the purpose for which it was collected, for a related purpose that you would reasonably expect, or where otherwise permitted or required by law.

Marketing and communications

We may send you information about Industry Partners Australia events, services, resources, news and other activities where you have subscribed to receive those communications or where we are otherwise permitted to contact you.

You can change your communication preferences or unsubscribe from marketing communications at any time using the preferences or unsubscribe links provided in our emails.

You may still receive communications that are necessary to administer an event, registration, membership, transaction or other service you have requested.

Events and registrations

When you register for an event or training activity, we may collect information required to manage your registration and participation.

We may use third-party platforms to process registrations, payments and event communications. Information submitted through these platforms may also be handled in accordance with the privacy policies and terms of the relevant provider.

Where an event is delivered in partnership with another organisation, venue, presenter or service provider, limited information may be shared where reasonably necessary to facilitate the event or your participation.

Cookies and website analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve the online experience.

These technologies may collect information such as your device type, browser, IP address, pages visited and interactions with website content.

Some cookies may be provided by third-party services used on our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Third-party service providers

We use third-party service providers and technology platforms to support our operations. These may include services used for website hosting, customer relationship management, event registration, payment processing, email and SMS communications, analytics, surveys and other business functions.

These providers may process personal information on our behalf where necessary to provide their services.

We take reasonable steps when selecting and working with service providers to ensure personal information is handled appropriately.

Some service providers may store or process information outside Australia. Where this occurs, information may be subject to the privacy and data protection laws of the countries in which it is processed.

Sharing your information

We do not sell your personal information.

We may disclose personal information:

• To service providers who assist us in operating our business and delivering our services;
• Where necessary to facilitate an event, training activity or service;
• With your consent or at your request;
• Where required or authorised by law; or
• Where reasonably necessary to protect our legal rights or the safety of individuals.

We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

Links to other websites

Our website may contain links to websites or services operated by third parties.

Industry Partners Australia is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using systems and service providers that support our business operations.

While we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as it is reasonably required for our business activities, legal obligations and record-keeping requirements. Information that is no longer required may be deleted, destroyed or de-identified where appropriate.

Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or making changes to personal information.

In some circumstances, applicable law may allow us to refuse or limit access. Where appropriate, we will explain the reason for doing so.

Privacy enquiries and concerns

If you have a question or concern about how we handle your personal information, please contact Industry Partners Australia.

We will review privacy enquiries and concerns and respond as appropriate.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal obligations.

The current version will be published on our website with the date it was last updated.

Contact us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to raise a privacy concern, please contact: